Warranty Terms & Conditions
Terms and conditions on the Defend My Phone limited warranty are listed below:
This limited warranty guarantees that the ChemEtch (manufacturer of the ROKSOLID screen ceramic coating formula included in the Defend My Phone product) screen protection products will provide coverage against defects described below. The Defend My Phone screen protection product must be purchased and applied to Your Device, as defined below. The limited warranty will be effective for a period not to exceed one (1) year beginning with the original purchase date of Your Defend My Phone product. This period shall be defined in or on Your original Defend My Phone product packaging or purchase receipt.
Registering Your Limited Warranty: Please note: In order to activate Your coverage under this limited warranty, You are required to register Your Defend My Phone product and Device at www.defendmyphone.com within thirty (30) days of purchasing Your Defend My Phone product. All smart phones (“Devices”) are eligible for coverage under this limited warranty, subject to the Device passing an electronic eligibility check. You agree that data from Your Device may be transferred to, and used by Defend My Phone in order for the eligibility check to be processed. Defend My Phone is not permitted to extend the use of this data by others, and that the use of this data is limited to obtaining the eligibility requirements.
This limited warranty is non-transferable and only applies to the original purchaser. Coverage under this limited warranty is for the front screen of the Device only.
The Defend My Phone screen protection products are fully guaranteed against defects in materials or workmanship. Subject to a one hundred dollar ($100.00) limit of liability during the term of the limited warranty, if the Defend My Phone screen protection product is properly installed and Your Device experiences screen breakage, or material damage to the screen, Defend My Phone will pay You up to one hundred dollars ($100.00) towards the repair or replacement of the Device’s front screen only. The covered Device will be identified by the serial number, IMEI or MEID provided at time of registration. If the serial number, IMEI or MEID do not match at the time of claim, the claim will be denied. This limited warranty does not cover screen scratches or breakage or material damage to the screen resulting from catastrophic damage that renders the Device inoperable, including but not limited to liquid damage and destruction of the Device. This limited warranty does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product. This limited warranty does not cover damage to Your Device if the Defend My Phone screen protection product is not properly installed on Your Device. ChemEtch will not be liable for any indirect or incidental damages arising from the use of the Defend My Phone product.
How To Make a Claim: Please contact 833-251-5693. Proof of Purchase including the date of purchase as evidence that the Defend My Phone product was purchased from an authorized dealer may be required for service. You may also be required to provide photographic evidence identifying the make, model, color, and serial number of Your Device for service as well as to verify damage and completed repair, including but not limited to itemized receipt of the repair of Your Device. Your Device must have the Defend My Phone screen protection product installed and in place at the time the Device’s screen was damaged and when taken to the repair center to be repaired. The customer service representative will provide information on Your claim options, including the location of the nearest repair center and claim settlement. Reimbursement will be provided only for the parts and labor to repair the Device’s damaged screen. Reimbursement will not be provided if additional parts and labor costs are required for other components of the Device. You can only make one (1) claim during the effective period of Your limited warranty which shall expire before its stated expiry date in the event Your Device’s screen needs to be repaired or any reimbursement payment is issued to You.
LEGAL RIGHTS NOTICE: THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF OUR RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE DEFEND MY PHONE SCREEN PROTECTION PRODUCT. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. CHEMETCH HERESHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, EXPENSES ARISING OUT OF THIRD PARTY CLAIMS, INCONVENIENCE, OR ANY OTHER LOSS), WHETHER OR NOT CAUSED BY OR RESULTING FROM BREACH OF CONTRACT, NEGLIGENCE, OR OTHER WRONGFUL ACT OR OMISSION, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CHEMETCH DOES NOT AUTHORIZE ANY PERSON, ENTITY OR FACILITY TO CREATE FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ADDITION, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.