1.1 We are Defend My Phone, LLC (referred to as “we”, “us”, “DMP”) and we are the legal owners and technology providers for this website (the “Website”). We are committed to protecting and respecting the user (“you”) of this website and the services provided via this Website’s (the “Services”) privacy when you are (i) visiting or using the Website and/or (ii) using the Services and/or (iii) communicating electronically with us.
1.3 This policy (together with the Terms and Conditions) explains what types of personal and non-personal information we collect when you use the Website and/or the Services, any personal data we collect from you, or that you provide to us, will be processed by us.
1.4 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website and/or the Services, and/or speaking to us over the telephone, you consent to the collection, storage and processing of your personal information as stated in this policy.
1.5 Defend My Phone uses the personal information we collect from you to provide our Services to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent, except where mentioned in this policy.
1.6 For the purpose of the Regulation EU 2016/679 of the European Parliament and of the Council of April 27, 2016 (“GDPR”), the data controller is Defend My Phone, LLC, 2334 Ponce de Leon Blvd. Unit 240 Coral Gables, FL 33134, USA
2. What personal information do we collect?
2.1 We may collect, store and use the following kinds of personal information:
(a) if you subscribe for the Services, you will be asked to provide your name, email address, and telephone number;
(b) if you are a Finder, you will be asked to provide your email address;
(c) when you contact us by email or telephone or through any contact form provided on the Website, we may ask you to provide some or all of the information set out in paragraph (a) above;
(d) we may collect, store and use information about your computer, mobile device or other item of hardware through which you access the Website and your visits to and use of the Website and the Services (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views and search terms that you use);
(e) in order to improve your experience in using the Services, we may store information relating to your previous browsing habits in order to facilitate your use of the Website and the Services; and
(f) if you access the Website through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete.
2.2 We may also ask you to complete surveys and give feedback that we use for research purposes, although you do not have to respond to them.
3. How do we use personal information?
3.1 Defend My Phone may use your personal information for the following purposes:
(a) to manage and administer the Website;
(b) to improve your browsing experience;
(c) to enable you to use the Services;
(d) to allow our service providers and business partners to whose products your code or the found code relates (“Business Partners”) to monitor usage of the Services and to otherwise provide you with the Services;
(e) to allow us or our Business Partners send you newsletters and other relevant and targeted promotional communications and mailings;
(f) to deal with enquiries, complaints and feedback from you, Business Partners and our service providers;
(g) to communicate with you and respond to your correspondence;
(h) to provide Business Partners with your information to allow such Business Partners to perform their obligations with respect to the Services;
(i) to consider you for employment or for other employment-related purposes;
(j) to detect, investigate and prevent activities that may violate our policies or be illegal;
(k) to improve and enhance our and our Business Partners’ products and other offerings, including this Website;
(l) to use ourselves or provide third parties with statistical anonymized information about our users; and
(m) to send you emails offering you to take part in a survey and/or give feedback.
4. When might we disclose personal information?
4.1 Except to the extent required by any applicable law or governmental or judicial body or if we reasonably believe such disclosure is necessary to prevent a crime, and as set out below, we will not disclose your personal information to any third party.
4.2 The exceptions to this rule are that we may disclose your personal information to (a) the Business Partner with respect to whose products your code or the found code relates and (b) a service provider to whom we are required to disclose personal information in order for them to provide their services to us or to you.
5. Newsletters and Other Promotional Communications
If you wish to subscribe to any newsletter published by us or wish to receive other targeted and relevant promotional communications from us or other carefully chosen affiliates, we offer you the option to “opt-in” to this service. If you change your mind and wish to stop receiving any such communications, please either email us or click the “unsubscribe” link in any email from us.
6.1 Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking, conversion tracking and maintaining specific information about the use and users of the Website and recipients of emails as part of the Referral Program. Cookies may and similar technologies may collect: (a) details of your visits to the Website, including data about the features that you access and use; and (b) information about the computer or device and internet connection used to access the website, such as your IP address, operating system, and browser type. A pixel is an analytics tool that consists of a piece of code imbedded in the website that allows us to better understand actions taken through the website.
6.2 The data collected by cookies is anonymous. These technologies do not collect information that can directly identify you, but we may link the information we collect through these cookies to personal information about you from other sources, including information you provide to us. You can delete all cookies that are already on your computer’s hard drive by searching for files with “cookie” in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies you may not be able to use the full functionality of the Website and we may not be able to award you with Points arising from your use of the Referral Program. For more information about cookies, please visit: www.allaboutcookies.org.
6.3 Web beacons consist of a small string of software code that represents a graphic image request on a page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization. Web beacons used by the Website collect only anonymous data.
6.4 In order to improve the Website and the services we offer you, we may use (temporary and persistent) cookies, authorized third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behavior, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Website.
6.5 In order to understand how people use the Website and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while using the Website.
7. Where We Store Your Personal Data
7.1 The data that we collect from you may be transferred to, and stored at, a destination of our discretion. By submitting your personal data, you agree to this transfer, storing or processing. We are based in the United States, and this website is designed for users in, and operated by us from, the United States. If you reside outside the United States and use our website or otherwise provide information to us, you consent that your personal information will be transferred to and processed in the United States, which may not provide a level of protection for personal information deemed adequate by your home country.
7.2 All information you provide to us is stored on our own, secure servers.
8. Links to Third Party Websites
9. Your Rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by email.
10. Access to Information
GDPR and California law give you the right to access information held about you. Your right of access can be exercised in accordance with such laws. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
11. Do Not Track
12. How We Protect Your Information
We use reasonable measures to prevent unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss of personal information. Although we exercise reasonable care in providing secure transmission of information and storage of the information you provide us through the website, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. Accordingly, we cannot ensure or warrant the security of any information you transmit to us.
13. Children’s Privacy
This Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will promptly delete that information.
14. California Privacy Rights
California law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined by applicable California law) with third parties for their direct marketing purposes.
16. Contacting Us